Purchased a E2 model back a few month ago. Very pleased . Great quality bike very easy to assemble. For it having 750 watt motor. 28 mhp speed is more than enough. Super fun and fast. Suspension is on point. Can hardly feel the bumps on road. For off road it trails so good. And also customer service is awesome. Ordered some parts that I needed extra and had no problem communicating with them. Very friendly and attentive. Everything delivered with prompt delivery. I would definitely recommend this bike for anyone look for a quality bike for a great price. Thanks windone

The E2 is the Best E bike for someone looking to have some extra fun that comes from owning a ebike it is versatile because of its suspension fast enough for younger riders teens in particular my son loves it offcourse I added mirrors and an off road headlight for that personal look he wanted along with his favorite color blue stripe on the battery

We bought two of these for our boys and they absolutely love the bikes. We have had to replace bike parts because the boys love them and play hard on them customer service has been 1st class. We will definitely be buying from them again in the future.

Honestly super surprised at how helpful and attentive these guys have been post sale. Several occasions now they have helped with parts and repairs and been very fair on assuming costs when appropriate. Great experience.

My son’s bike quit working a month or two out of warranty. It just died while going up a hill while we were on vacation. It was a bummer but WindOne stood by their product and sent us new bike. Great customer service

Easy to assemble and very fun to ride. Will go just about anywhere

We got the bike for our 13 year old. He loves it! Smooth and fast!

Great ride on and off road. Suspension and tires are fine for dirt roads and trails that are not too technical. The bike is eye candy and you will get many compliments. Minor issue with charger but service department addressed the issue quickly.

I purchased the Windone e-bike new for my 14-year-old son, knowing he's pretty rough on his gear—it's built tough, but kids will be kids. After several crashes, he eventually damaged the main hub wire that connects into the rear axle. I reached out to support, and they were incredibly responsive, shipping a replacement wheel under full warranty coverage right away.
However, the replacement wasn't quite right—it turned out the company had redesigned the bike to address some common issues, like relocating the motor wire inside the frame to protect it from damage during layovers or crashes. This is a smart upgrade, but it meant the new wheel wasn't compatible with our original model. I sent them photos, and they suggested transferring the new motor to the old wheel hub (and even reimbursed me for the labor). Unfortunately, that didn't work either due to compatibility differences.
They promptly sent a second replacement wheel, but it was still the updated version. At that point, support recommended a full bike exchange to resolve everything. I shipped the old one back (they didn't provide original packaging, which would've helped, but I improvised with materials from work), and once they received it, the new bike arrived quickly. The exchange process was straightforward overall.
The replacement bike is a fantastic upgrade! The engineering improvements, especially the wire routing, make it much more durable and user-friendly. We've had it for a few weeks now, and despite my son's continued adventures, not a single part has been damaged. As a thank-you for the hassle, they even threw in complimentary phone holders free of charge.
I'm truly grateful for the efficiency and professionalism of Windone's support team—they turned a frustrating situation into a positive experience. If you're looking for an e-bike that can handle some abuse and comes with solid warranty backing, I highly recommend it. Attached is a photo comparing the old and new wheels: the bottom one shows the original design with the wire protruding from the axle end (more prone to damage), while the top one has the improved version with the wire routed inside for better protection. Also included, a close up of the new design showing the re-routing of the wire to line up on the inside of the rear subframe improving protection.
Rating: 4.5/5 stars – minor hiccups in the replacement process, but the end result is outstanding!